Privacy Policy
Last updated: 28 July 2026
John Dublin operates this shop and this website, including all related content, features, tools, products and services (the "Services"). John Dublin is provided through Shopify, which enables us to offer you the Services. This Privacy Policy explains how we collect, use and disclose your personal data when you visit or use the Services, make a purchase or other transaction, or otherwise get in touch with us. Should our Terms and Conditions and this Privacy Policy differ, this Privacy Policy takes precedence on matters of the collection, processing and disclosure of personal data.
Please read this policy carefully. By using the Services, you confirm that you have read it and understand the processing of your data described here.
Personal data we collect or process
By "personal data" we mean information that identifies you or another person, or that can reasonably be related to you. Anonymised or de-identified information is not included. Depending on how you engage with the Services, where you live, and what applicable law permits or requires, we may process the following categories – including the inferences drawn from them:
Contact details – name, address, billing address, delivery address, telephone number, email address
Financial details – credit and debit card numbers, account numbers, payment card details, transaction details, payment method, payment confirmation and other payment information
Account details – username, password, security questions, preferences and settings
Transaction details – items you view, add to your basket, add to your wishlist, purchase, return, exchange or cancel, as well as your previous orders
Communications with us – information you provide when interacting with us, for example when contacting customer service
Device data – information about your device, browser, network connection, IP address and other unique identifiers
Usage data – information about when and how you interact with or navigate through the Services
Sources of personal data
We may receive personal data from the following sources:
Directly from you – for example when you create an account, visit or use the Services, communicate with us, or otherwise make your data available to us
Automatically through the Services – from your device when you use our products or visit our website, including via cookies and comparable technologies
From our service providers – where we engage them to operate certain technologies, or where they collect or process data on our behalf
From our partners or other third parties
Legal bases for processing
Under the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG), we process your data on the following bases:
Performance of a contract (Art. 6(1)(b) GDPR) – where processing is necessary to fulfil our contractual obligations to you, for example to process your orders and deliver products
Legitimate interests (Art. 6(1)(f) GDPR) – where processing serves our legitimate business interests, such as improving the Services, preventing fraud and direct marketing to existing customers
Consent (Art. 6(1)(a) GDPR) – where you have expressly agreed for a specific purpose, such as marketing messages or the use of non-essential cookies
Legal obligation (Art. 6(1)(c) GDPR) – where processing is necessary to comply with a legal obligation
How we use your personal data
Depending on how you engage with us and which Services you use, we use your data for the following purposes:
Providing, tailoring and improving the Services. We use your data to provide you with the Services: to perform our contract with you, process payments, fulfil orders, save your preferences and the items you are interested in, send account-related communications, process purchases, returns, exchanges and other transactions, set up and manage your account, arrange delivery, facilitate returns and exchanges, allow you to write reviews, and give you an individual shopping experience, for example through product recommendations relating to your purchases. This may also include using your data to better tailor and further develop the Services.
Marketing and advertising. We use your data for marketing and advertising purposes: to send you promotional and marketing messages by email, SMS or post, and to display online advertising for products or services within the Services or on other websites – including based on the items you have previously purchased or added to your basket, as well as your other activity within the Services.
Security and fraud prevention. We use your data to authenticate your account, ensure a secure payment and shopping process, detect, investigate and act against potentially fraudulent, unlawful, unsafe or harmful activity, protect public safety and secure our Services. If you register for an account, you are responsible for the security of your login details. We strongly advise against sharing your username, password or other login details.
Communicating with you. We use your data to provide you with customer care, respond to your enquiries, provide you with a functioning service and maintain our business relationship with you.
Legal reasons. We use your data to comply with applicable law or to respond to permitted legal processes, including requests from law enforcement or public authorities, to conduct or participate in civil investigations, potential or actual legal disputes and other court proceedings, as well as to enforce and investigate potential breaches of our terms or policies.
Cookies and similar technologies
We use cookies and comparable tracking technologies to operate and personalise the Services, analyse traffic and display relevant advertising. Cookies are small text files placed on your device that allow us to recognise your browser and store certain information.
We use the following categories:
Strictly necessary cookies, without which the Services cannot function properly – for example to keep items in your basket or to process checkout
Performance and analytics cookies, which show us how visitors use the Services, which pages are viewed most often and how users move through the website
Functional cookies, which allow the Services to remember your preferences and selections
Advertising and marketing cookies, which allow us to display advertising better suited to you and your interests, and to measure the effectiveness of our campaigns
In accordance with the requirements of the German Telecommunications Digital Services Data Protection Act (TDDDG), we obtain your consent before placing non-essential cookies on your device. You can control or disable cookies through your browser settings or through our cookie consent tool. Please note that disabling certain cookies may limit the functionality of the Services.
Analytics and advertising services we use
Edit: delete any service you do not actually use, and add any that are missing.
To analyse how visitors use the Services and to display relevant advertising, we work with the following providers:
Google Analytics – a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland. Google Analytics uses cookies to record how often users access the Services, which pages they visit and which websites they used previously. We use these insights to improve the Services. You can object to this collection by installing the browser add-on available at https://tools.google.com/dlpage/gaoptout. Further information: https://policies.google.com/privacy
Google Ads and Google Ads conversion tracking – we advertise the Services through Google and partner sites and use conversion tracking to measure how effective our advertising is. Google may use cookies to track conversions and display personalised advertising based on your interactions with the Services. You can manage your settings at https://adssettings.google.com
Meta Pixel – provided by Meta Platforms Ireland Limited, 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, Ireland. We use it to measure the effectiveness of our advertising on Facebook and Instagram, understand what actions visitors take within the Services, and display targeted advertising. The Meta Pixel may record information about your interactions and – where one exists – link it to your Facebook or Instagram account. You can manage your advertising preferences in your Meta account settings or at https://www.facebook.com/about/privacy
How we disclose personal data
In certain circumstances we disclose your data to third parties for legitimate purposes subject to this Privacy Policy. These include:
To Shopify, suppliers and other third parties who provide services on our behalf – for example IT support, payment processing, data analysis, customer care, cloud storage, order fulfilment and shipping
To business and marketing partners who provide marketing services and advertising. For example, we use Shopify to support personalised advertising through third-party services based on your online activity across various merchants and websites. Our business and marketing partners use your data in accordance with their own privacy notices
Where you instruct, request or otherwise agree that we share certain information with third parties – for example to ship products, or when using social media widgets or login integrations
To our affiliated companies or within our corporate group
In connection with corporate transactions such as a merger or insolvency, to fulfil legal obligations – including responding to subpoenas, search warrants and comparable requests – to enforce applicable terms or policies, and to protect and defend the Services, our rights and the rights of our users and third parties
Relationship with Shopify
The Services are hosted by Shopify. Shopify collects and processes personal data about your access to and use of the Services in order to provide and improve them for you. Information you submit to the Services is shared with Shopify and with third parties, who may be located in countries other than your country of residence, in order to provide and further develop the Services for you.
To secure, grow and improve our business, we use certain advanced Shopify features that combine data from your interactions with our shop as well as with other merchants and with Shopify. In providing these features, Shopify may use personal data collected through these interactions. In such cases, Shopify is responsible for processing your data – including for responding to your requests to exercise your rights in this respect.
Further information about how Shopify uses your data and what rights you have can be found in the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users. Depending on where you live, you may be able to exercise certain rights through the Shopify Privacy Portal at https://privacy.shopify.com/en.
Third-party websites and links
The Services may contain links to websites or other online offerings operated by third parties. If you follow links to pages that are not affiliated with us or not under our control, you should review their privacy and security notices as well as any other terms. We guarantee neither the confidentiality nor the security of such websites and accept no responsibility for the accuracy, completeness or reliability of the information available there.
Information you provide in public or semi-public spaces – for example on third-party social media platforms – may be viewed by other users of the Services and by users of those platforms, without us or third parties being able to restrict its use. The inclusion of such links does not in itself constitute an endorsement of the content there, its owners or operators, unless stated otherwise within the Services.
Children's data
The Services are not intended for use by children. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and your child has submitted their data to us, you can contact us using the contact details below and request its deletion.
Security and retention of your data
Please note that no security measure is complete or impenetrable; we cannot guarantee "perfect security". In addition, information you send to us may not be fully protected during transmission. We recommend that you do not send sensitive or confidential information to us via unsecured channels.
How long we retain your data depends on various factors – for example whether we need it to maintain your account, provide you with services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your rights and choices
Under the GDPR and the German Federal Data Protection Act (BDSG), you have the following rights:
Right of access (Art. 15 GDPR). You can request information about the data we hold about you – including the categories of data collected, the sources, the purposes of processing and the categories of third parties with whom we share it.
Right to rectification (Art. 16 GDPR). You can request that we correct inaccurate or incomplete data about you.
Right to erasure, the "right to be forgotten" (Art. 17 GDPR). Under certain conditions, you can request the deletion of the data we hold about you.
Right to restriction of processing (Art. 18 GDPR). Under certain conditions, you can request that we restrict the processing of your data.
Right to data portability (Art. 20 GDPR). Under certain conditions, you can receive a copy of your data and request its transmission to third parties.
Right to object (Art. 21 GDPR). You can object to the processing of your data for certain purposes, in particular for direct marketing.
Right to withdraw consent. Where we base processing on your consent, you can withdraw it at any time. The lawfulness of processing carried out up to the point of withdrawal remains unaffected.
Right not to be subject to a solely automated decision (Art. 22 GDPR). You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you.
Managing your communication preferences. We may send you promotional emails. You can unsubscribe at any time using the unsubscribe link in our emails. Even after unsubscribing, we may send you non-promotional messages, for example about your account or your orders.
To exercise these rights, you can reach us using the contact details below. We will respond to your request promptly and in accordance with legal requirements. You will not be treated less favourably for exercising these rights. Where permitted or required by law, we may need to verify your identity before processing your request.
Complaints
If you have any concerns about the processing of your personal data, please contact us first using the contact details below. If you are not satisfied with our response, you have the right to lodge a complaint with the competent data protection supervisory authority. In Germany, this is the state data protection authority for your federal state. An overview of the German supervisory authorities can be found at https://www.bfdi.bund.de
International data transfers
Please note that we may transfer, store and process your personal data outside Germany and the European Economic Area (EEA) – including in the United States and in other jurisdictions where our service providers operate. Where we transfer your data outside the EEA, we rely on recognised transfer mechanisms such as the European Commission's Standard Contractual Clauses, or on transfers to countries recognised as adequate by an adequacy decision of the European Commission.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal or regulatory reasons. We will publish the revised version on this website, update the "Last updated" date and inform you in accordance with applicable legal requirements.
SMS communications
Edit: delete this section entirely if you do not send SMS messages.
If you provide us with your telephone number and consent to SMS communications, you agree to receive regular text messages from John Dublin – including about promotions, basket reminders, order updates and other relevant notifications. Message frequency varies. Consent is not a condition of purchase. Standard message and data rates from your mobile provider may apply.
Our website uses cookies and plugins to detect when you add products to your basket or visit our site without completing a purchase. We may use this information to send you timely SMS reminders.
We do not sell your SMS sign-up status or your consent, and we do not share them with third parties for marketing purposes. We pass your telephone number and consent details only to service providers necessary for delivering the messages, such as your mobile provider. Your data is stored securely and retained only for as long as necessary for this service.
You can unsubscribe at any time by replying STOP or following the unsubscribe instructions in the relevant message. For help, reply HELP or email us at info@johndublin.com.
Contact Details
Shop name: John Dublin
Operated by: Logos Ecom LLC
Email: info@johndublin.com
Customer service hours (CET):
Monday to Friday: 8:00 am – 8:00 pm
Saturday and Sunday: 8:00 am – 5:00 pm
We aim to respond to your enquiries within 24 hours.