Shipping Policy
At John Dublin, we deliver to customers across Germany reliably and quickly. Please read the information below carefully to find out how we ship your fashion items.
1. General Shipping Information
We currently ship within Germany.
Shipping options, costs and delivery times may vary depending on the destination as well as the size and weight of your order. Items are dispatched from our fulfilment centre directly to your address.
2. Processing Time
Orders are usually processed within 1–3 working days (Monday to Friday), excluding weekends and public holidays.
During peak seasons or promotional periods, processing may take slightly longer. We'll let you know about any delays.
3. Order Cancellations
Our shipping and fulfilment process is largely automated so that your order is processed and dispatched as quickly as possible. For this reason, orders can only be cancelled within 1 hour of being placed. After this time, your order is automatically passed on for processing and can no longer be cancelled or amended.
If you'd like to cancel your order within this window, please email us straight away at info@johndublin.com, quoting your order number.
This does not affect your statutory right of withdrawal.
4. Shipping Costs
Free shipping: we deliver all orders free of charge, with no minimum order value.
5. Estimated Delivery Times
Once your order has been processed, you can expect the following:
- Processing time: 1–3 working days (Monday to Friday)
- Transit time: 5–9 working days (Monday to Friday)
- Total delivery time: 6–12 working days
- Order cut-off: 6:00 pm
- Time zone: Central European Time (CET) – Berlin
Please note: delivery times are estimates and may change due to delays with the carrier or extreme weather conditions.
6. Shipping Restrictions
We do not ship to PO box addresses, military addresses or restricted areas. Individual items may be subject to shipping restrictions under German regulations or the carrier's own requirements.
7. Failed Delivery or Returned Parcels
Orders may be returned to us following failed delivery attempts, incomplete or incorrect address details, or where a parcel cannot be delivered. In this case, we'll contact you to arrange redelivery; additional shipping costs may apply.
8. Lost or Damaged Parcels
If your parcel is lost or damaged in transit, please email us straight away at info@johndublin.com. We'll investigate with the carrier and find a solution as quickly as possible.
9. Updates to this Shipping Policy
We may update this Shipping Policy from time to time to meet Google Shopping Ads requirements or to improve our service. The current version can always be found on this page.
(Last updated: 28 July 2026)
Contact Details
Shop name: John Dublin
Operated by: Logos Ecom LLC
Email: info@johndublin.com
Customer service hours (CET):
Monday to Friday: 8:00 am – 8:00 pm
Saturday and Sunday: 8:00 am – 5:00 pm
We aim to respond to your enquiries within 24 hours.